Mealco is offering a $2,500 referral bonus for this job!

💪 Overview

Join the Mealco team as a Senior Operations Manager! We are a New York-based startup revolutionizing the restaurant industry. We enable the connection between restaurants, creators, and customers to launch and scale top-quality, consistent brand experiences without the costs of traditional brick-and-mortar. We are backed by top NY investors and CEOs and are quickly scaling our food brands with innovative technology as our backbone.

We are looking for a process-focused builder who will hit the ground running from day 1, building, and implementing scalable user-focused operational processes that will allow our business to grow without limits. We are looking for a strong people manager who is both laser-focused on the details and can think big-picture to unlock optimal performance and best-in-class user experience.

🧩 What you will do

• Partner with our VP, Operations to identify, evaluate, and implement systems and tools to understand every user need, maximizing users’ business performance and engagement
• Lead and inspire the Customer Success and Implementations teams, fostering a positive and collaborative work environment, focusing on users’ onboarding and long-term success
• Establish, monitor, and analyze key performance indicators (KPIs) for both Customer Success and Implementations teams to identify trends, and make data-driven decisions.
• Develop CRM system, in collaboration with the technology team, tailored to the specific needs of our user-facing operations.
• Utilize AI to ensure consistency and quality for all of our restaurant users by defining quality standards and monitoring adherence
• Develop comprehensive training programs for both Customer Success and Implementations teams.

🔍 Who you are

• Extremely detailed and organized individual with experience in customer success or implementations
• MBA Preferred
• 5+ years of experience in building and scaling operational processes (preferably with CRM systems)
• 4+ years with people management experience
• Proven ability to apply data-driven and detail-oriented thinking to building and improving processes
• Demonstrated passion to lead at an early stage startup environment
• Track record of strategic thinking and problem-solving skills
• Strong desire to wear different hats and be a leader in a venture-backed company
• Excel in a fast-paced environment and are an entrepreneur at your very core

✨ Benefits

• Competitive salary
• Stock options at a fast-growing NY-based startup
• Remote-Friendly
• Medical & Dental Insurance contribution
• Wellness contribution (mental, physical, etc.)
• Unlimited vacations (really)
• Abundant growth opportunities
• Friendly & driven team, a culture-driven company based on values and leadership principles